Seniors' First program: Terms and Conditions of the programme

• Under this programme the Senior citizen shall be issued a SeniorsFirst membership card which can be utilised at specific Fortis Healthcare Ltd. hospitals.
• This membership card shall be issued against a nominal fee* as decided by Fortis.
• SeniorsFirst membership card shall be valid for 2 years from the date of issue.
• Membership to the SeniorsFirst programme is voluntary and open to citizens of India who have attained the age of 60 years as on the card issue date and Fortis Healthcare Ltd reserves the right of admission to the programme. Representatives of Fortis Healthcare Ltd. can request for proof of age if they deem it being necessary for the purpose of registration.
• On receipt of your SeniorsFirst membership card, please sign on the reverse of the card immediately.
• To avail the benefits under the membership, while at Fortis Hospitals, Bangalore, please present your membership card to the cashier before billing.
• The discounts are available in Fortis Hospitals Bannerghatta Road, Cunningham Road, Seshadripuram, Nagarbhavi & special services are currently available at Fortis Hospitals Bannerghatta Road and will be introduced in other units in due course of time.
• The discounts offered will be solely at the discretion of Fortis Healthcare Ltd.

• The card remains the property of Fortis Healthcare Ltd. and the card-holder will be the custodian of the same.
• Fortis Hospitals reserves the right to withdraw any one or more of the cards or withdraw/suspend the programme in part or full without prior notice to the card-holders. Fortis Hospitals will not be held liable for such act of change/ withdrawal.
• Fortis Hospitals reserve the right to refuse to offer discounts and services, for any breach of these conditions or failure to pay for the billing done at Fortis Hospitals.
• SeniorsFirst programme benefit cannot be clubbed with any other offer or discount.
• SeniorsFirst membership will be issued solely at the discretion of the management and the final discretion on all matters relating to the membership shall rest with Fortis Hospitals.
• If the SeniorsFirst membership card is lost, it shall be the sole responsibility of the card-holder and such loss should be intimated to the nearest Fortis Hospitals or call the hotline no. 080 7101 2345 immediately.
• In case the SeniorsFirst membership card is lost or misused, the Fortis Hospitals shall not be responsible for such misuse.
• If cards are lost/stolen/damaged, a fee of Rs.100/- will be charged for issue of duplicate card.
• Member's signature is subject to verification at the time of availing the services.
• SeniorsFirst is a privilege programme only. It does not entitle the members to a right of service or a priority over other customers. Fortis reserves the right of service to the customers under the programme.
• This card is not a credit card or debit card or a discount card or any payment instrument in any manner, for any services provided by Fortis.
• Members/their family/caretaker are required to present the membership card at the time of billing.
• The members are requested to update any change in their address and profile from time to time at the SeniorsFirst desk at Fortis Hospital, Bannerghatta Road, Bangalore or call up the helpline number +91 80 7101 234 or write to seniorsfirst@fortishealthcare.com.
• The hotline number 080 7101 234, is a dedicated number for any queries for SeniorsFirst member or senior citizens. Members are requested to contact 105711 during medical emergencies.
• By signing up to the programme, members agree to receive any healthcare related publications/promotional literature from Fortis Hospitals.
• All terms and conditions are subject to Indian law and disputes, if any, will be subject to the exclusive jurisdiction of Bangalore courts.

*The cost of SeniorsFirst privilege card is Rs.200.